Streamline Service Processes

What is it?
A proven approach to improve internal service efficiency, using tools and best practices from Six Sigma, Lean, TQM and other quality improvement disciplines. We work with internal service providers and customers to systematically address critical-to-customer pain points, creating improved working relationships, fewer errors and greater customer focus.

Why is it important?
Streamlining your internal service delivery processes reduces wasted time, frustration and rework. The result is improved employee productivity, increased customer satisfaction, and fewer customer complaints.

What does it look like?
We evaluate specific service processes to determine how well they meet the requirements of internal customers and end-customers. We then identify opportunities to reduce bottlenecks, inefficiencies and errors in service delivery, and to improve communication and responsiveness between internal service providers and their customers.

Based on our findings, we work with your teams to:

  • Update internal service level agreements (SLAs)
  • Design and test new processes
  • Implement on-going measures to track progress

For more information: Contact us

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