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			<title>The Proper Feudal Spirit</title>
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			<title>A Customer Loyalty Fable</title>
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			<title>Seattle Service Benchmarking Tour 2009</title>
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			<title>Home</title>
			<pubDate><![CDATA[Mon, 14 Apr 2014 17:32:07 +0000]]></pubDate>
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			<title>The Mystery of the Missing Loyalty Effect</title>
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			<title>Organizational Alignment</title>
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			<title>Service-Profit Linkage Analysis</title>
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			<title>Workshops and Training</title>
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			<title>Service Strategy Development</title>
			<pubDate><![CDATA[Wed, 01 Jul 2009 20:47:59 +0000]]></pubDate>
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			<title>Operationalize Your Brand</title>
			<pubDate><![CDATA[Wed, 01 Jul 2009 20:46:20 +0000]]></pubDate>
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			<title>The Brand-Service Connection</title>
			<pubDate><![CDATA[Tue, 23 Feb 2010 23:59:52 +0000]]></pubDate>
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			<title>Customer Impact Assessment (CIA)</title>
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			<title>Comprehensive Service Assessment</title>
			<pubDate><![CDATA[Wed, 01 Jul 2009 20:44:53 +0000]]></pubDate>
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			<pubDate><![CDATA[Tue, 23 Feb 2010 23:43:45 +0000]]></pubDate>
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			<title>Competitor Comparison Study</title>
			<pubDate><![CDATA[Wed, 01 Jul 2009 20:44:25 +0000]]></pubDate>
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			<title>Re-energizing Service</title>
			<pubDate><![CDATA[Mon, 15 Jun 2009 02:05:59 +0000]]></pubDate>
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